Media Requests - Matterport/Photography

Matterport & Media Requests for Vacant Units

To request new Matterport tours or photo/video media for vacant units:

1. Submit a Zendesk Marketing Ticket 

   • Clearly outline which unit(s) need to be photographed.

   • If there are other vacant units that may benefit from media capture during the same visit, include those in the request.

2. Prepare the Unit(s)

   • Ensure the unit(s) are fully photo-ready prior to the scheduled shoot:

     • The unit should be clean and free of debris.

     • All renovations or maintenance work must be completed (if applicable).

Timing & Priority

• These requests are not treated as urgent.

• Please plan ahead and provide sufficient lead time to allow for scheduling and completion of the shoot.

This ensures efficient use of time during media collection and helps maintain the quality of our visual marketing assets.